What are the responsibilities and job description for the Usher - Lakeland, FL position at Detroit Tigers?
Job Summary:
To be an ambassador by providing first-class customer service to every guest at every event.
Key Responsibilities:
- Welcome and warmly greet our guests and assist them with finding their seats as well as with any questions or needs they may have during their visit.
- Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others.
- Be the first responder to all issues in the seating area, summoning for assistance when necessary.
- Keep the seating area safe and organized, ensuring all guests are in the proper seat and the area is free from hazards.
- Scan tickets as guests enter the stadium, and ensure that no guest is granted admittance without a valid ticket.
- Guard doors and stairways, ensuring guests stay in the authorized areas.
- Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
- Be available to work all ticketed events.
- Learn the seating, layout, policies, and procedures of our venue.
- Be able to use critical thinking to problem solve as needed.
- Other duties as assigned.
Minimum Knowledge, Skills, and Abilities:
- High school diploma (or equivalent) and one to two years of customer service-related experience are preferred.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems as they arise per policies and procedures.
Working Conditions:
- Irregular and extended hours including nights, weekends, and holidays.
- Ability to climb stairs and stand for long periods of time.
- While performing the duties of this job, the colleague is occasionally exposed to moving mechanical parts and outside weather conditions.
- The noise level in the work environment is usually loud.
- Frequent visual/auditory attention is required.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
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