Trading Floor Support Analyst

Job Title Trading Floor Support Analyst

Corporate Title Assistant Vice President / Associate

Location New York, NY

Overview

As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM’s, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• Generous vacation, personal, and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide onsite hands-on technical support and insightful advice to customers
• Focus on providing customers with best-in-class support experiences
• Acknowledge and address all customer queries, requirements and needs with patience and empathy
• Provide guidance and training to customers on current technology and IT policies
• Educate customers on new technology and processes to enhance technology adaption
• Manage customer expectations to enhance the overall IT support experience

Skills You’ll Need

• Ability to provide outstanding customer service and support, maintaining composure and customer focus in high pressure situations
• Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request
• Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate
• Ability to work independently, while engaging and supporting the overall team
• Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications

Skills That Will Help You Excel

• Previous experience supporting investment banking clients / trade floor clients is an advantage
• Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage
• Scripting experience in PowerShell is an advantage
• Bachelor’s degree from an accredited College or University with a concentration in IT, Computer Science, or related disciplines
• Excellent communication skills, both written and spoken

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City for Assistant Vice President is $100,000 to $142,250. For an associate, $85,000 to $120,750. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

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