Senior Trading Floor Support Analyst

At Piper Sandler, we connect capital with opportunity to build a better future. 

We believe that diverse teams with unique backgrounds, skills and experiences yield more innovative solutions. This is reflected in our commitment to engage, hire, and retain bright, committed people to work in partnership within an inclusive environment that allows each person to achieve personal success and add value to our teams and communities.

We are currently looking for a Senior Trading Floor Support Analyst in New York, NY.

Work on the dynamic trading floor located in New York City, NY.  You will primarily assist the trading desk by providing hands on technology support of applications, hardware, market data services and peripheral equipment utilized.  This includes but not limited to installing, configuring, diagnosing, repairing, and upgrading corporate computer hardware and applications while ensuring optimal performance.

This individual is expected to gain superior knowledge on all Business Line applications (specifically our Trading and Sales environment) and will be required to provide in depth application support.  It will also be expected that this individual gain knowledge and support the Business Line telephony devices which include, IPC Turrets, Cisco phones, and mobile devices. This individual will be expected to provide crisis management for downed services and help to resolve, manage and escalate those downed services via other internal Technology Teams. The position’s responsibilities require independent analysis and problem solving for technical solutions. Work is performed with little supervision and requires initiative and judgment.

We are deeply committed to a high-performance culture - one that values diversity, continuous learning, and a strong motivation for service quality, and employee commitment.

Responsibilities

• Act as primary liaison between trading floor, technical groups and vendors.
• Facilitate the tracking, escalation, and resolution of production issues.
• Provide computer hardware, software, and telephone equipment support
• Monitor system health.
• Candidate will escalate incidents to developers, server and network engineers when needed.
• Deploying, configuring and tuning Windows workstations.
• Conduct trading desk moves.

• This position requires flexible hours when needed.

   

Qualifications

• 2 or more years previous computer related experience preferred.
• Experience with trading desk support preferred
•  Ability to recognize and resolve computer application or connectivity trends.
• Experience working with external vendors and contacts to resolve complex issues. 
• Able to quickly prioritize and execute tasks in a high-pressure environment
• Experience working with a remote Technology team and are able to collaborative remotely.
• Strong customer service focus
• Strong technical skills.
• Strong analytical and problem-solving skills.
• Self-starter demonstrating a strong work ethic.
• Detail oriented with the ability to multi-task.
• Strong interpersonal and organizational skills.
• Working knowledge of Windows operating systems and Microsoft Office products.

• Predisposition to follow up and follow through.

   

As a leading investment bank, we enable growth and success for our clients through deep sector expertise, candid advice and a differentiated, highly productive culture.

Our human capital, technology, marketing and other corporate support teams work with our business partners to maximize each employee. We understand the dynamic nature of the industry and work alongside our company strategies. Learn more about our firm here.

Piper Sandler values a strong culture dedicated to the emotional and physical well-being of our employees. Learn more about our commitment to our employee’s health and well-being. Learn more about our benefits program and how we are here for our employees and their families today, tomorrow and beyond.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, status as a protected veteran or status with regard to public assistance.

The anticipated starting salary range for individuals expressing interest in this position is $85,000 - $145,000 per year.  Placement within this range is dependent upon level of experience, location and other factors.  This position is eligible for annual incentive compensation which will be a part of the total compensation. Total compensation for this position will be competitive with the market.

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Salary : $85,000 - $145,000