What are the responsibilities and job description for the Process and Project Manager Ground Experience position at Deutsche Lufthansa AG?
Your main tasks include, among others :
- Launch and enhance ground operation processes at stations
- Analyze process weaknesses, adapt regulations, and provide feedback to process architects
- Organize lean activities and lead / support structural and procedural projects
- Conduct field visits, identify gaps, prepare measures, and monitor execution
- Streamline communication and coordinate training to ensure process expertise
- Steer stations during disruptions and provide second-level frontline support
- Optimize station revenue and costs, support procurement, and provider negotiations
- Ensure safe, reliable, customer-oriented, and cost-efficient ground operations
- Quality monitoring of data set for the region, reflecting commercial and operational aspects and service excellence
- All other duties as assigned or required
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To thrive in this role, we value a combination of the following requirements :
