What are the responsibilities and job description for the Process and Project Manager Ground Experience position at Lufthansa?
Are you ready to ensure safe, seamless, and cost-efficient Ground Experience, shaping exceptional customer experiences along the way? As our Process and Project Manager Ground Experience, you'll be the driving force behind operational excellence, supporting regional teams, steering critical processes, and delivering results that truly take off.
Join us and make every landing a success! Apply now!
Tasks
Your main tasks include, among others :
- Launch and enhance ground operation processes at stations
- Analyze process weaknesses, adapt regulations, and provide feedback to process architects
- Organize lean activities and lead / support structural and procedural projects
- Conduct field visits, identify gaps, prepare measures, and monitor execution
- Streamline communication and coordinate training to ensure process expertise
- Steer stations during disruptions and provide second-level frontline support
- Optimize station revenue and costs, support procurement, and provider negotiations
- Ensure safe, reliable, customer-oriented, and cost-efficient ground operations
- Quality monitoring of data set for the region, reflecting commercial and operational aspects and service excellence
- All other duties as assigned or required
Requirements
To thrive in this role, we value a combination of the following requirements :
About Deutsche Lufthansa AG The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
