What are the responsibilities and job description for the Service Writer Job at DEUTZ AG in Ashland position at DEUTZ AG?
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that are used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles, and other applications.
Job Summary
POSITION SUMMARY :
The Service Writer is responsible for supporting service department operations, scheduling jobs, customer & warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service & sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Assist with phone traffic.
- Maintain and assist with service scheduling.
- Assist with documentation of Workshop and Field activities.
- Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field.
- Place orders to DEUTZ for Engine / Parts following SAP and Field Aware guidelines.
- Process receiving documents for the service department.
- Prepare required paperwork and computer entries within company guidelines.
- Prepare Service dept invoicing for both customer payment and warranty processing.
- Collect payment for Customer Pay service jobs via credit card, check, or ACH.
- Process and handle the free-of-charge process for Value added components.
- Assist with the development of service department documentation processes and continuous improvement.
- Assist walk-in customers with part sales pick-ups as needed.
- Be familiar with all phases of warehouse operations and retail parts operations.
- Perform other duties as assigned.
Supervisory Responsibilities : Individual Contributor.
Travel Demands : Anticipated domestic and international travel is approximately 0-10% depending on business needs.
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION / EXPERIENCE :
Required :
ADDITIONAL REQUIRED SKILLS :
LANGUAGE ABILITY :
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
MATHEMATICAL ABILITY :
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
REASONING ABILITY :
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
WORK ENVIRONMENT :
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PHYSICAL DEMANDS :
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement
Frequency
Concentration : Daily
Communication : Daily
Vision : Daily
Verbal : Daily
Standing : Daily
Lifting : Daily
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any related duties, as assigned by their supervisor.
EEO Statement :
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
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