What are the responsibilities and job description for the Technical support - Mac position at Devbytes inc?
Job Details
Job Title : Technical support
Location: Santa Clara, CA - onsite
Duration: Long term
Job Type : Contract
Responsibilities:
- Provide technical support for Mac and Linux operating systems, hardware, and network issues.
- Troubleshoot OS configurations, software installations, and system performance.
- Assist with shell scripting, package management, and Linux server operations.
- Guide users through system optimizations and terminal-based troubleshooting steps.
- Escalate advanced issues while maintaining accurate documentation in ticketing systems.
- Ensure timely resolutions and maintain high customer satisfaction
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
