What are the responsibilities and job description for the Mac IT Support Specialist position at TEKsystems?
*Description*
Day-to-Day Responsibilities:
Conference Room Checks: Start the day by ensuring all conference rooms are ready for use.
Standing Meetings: Participate in a few standing meetings throughout the week to touch base and work through tickets.
Device Management: Set up new phones and ship computers as needed.
Team Collaboration: Meet with other team members to discuss ongoing projects and tasks.
Procedures and Documentation: Work through established procedures and maintain documentation.
Zoom Support: Assist with any issues by asking participants to dial into Zoom if problems arise.
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Provide in-person IT support and troubleshooting for 50-80 end-users in the Palo Alto office, and up to 600 users across multiple locations
Assist with conference room setups, Zoom call troubleshooting, and collaboration with the on-site team
Manage user access, update profiles, and troubleshoot login issues in Okta and other single sign-on systems
Perform device management tasks in Jamf, such as assigning devices, checking software versions, and resolving device-related problems
Comfortable working in a Mac-based environment and troubleshooting Apple products and software
Possess enterprise-level experience, with familiarity in tools like Okta and Jamf, but not necessarily as an administrator
Strong customer service and interpersonal skills to provide effective on-site support
Ability to investigate problems and escalate issues to the appropriate administrators
*Skills*
macos, jamf, Customer service, Help desk support, Help desk, Troubleshooting, Desktop, Office 365, zoom
*Top Skills Details*
macos,jamf,Customer service,Help desk support,Help desk,Troubleshooting,Desktop,Office 365,zoom
*Additional Skills & Qualifications*
Familiarity with Okta and Jamf, the organization's single sign-on and device management platforms, even though the candidate does not need to be an administrator
Experience with Microsoft 365 for email, though Google is also acceptable
Ability to travel to the San Francisco office up to 2 days per week, if needed
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $28.00 - $33.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Palo Alto,CA.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Day-to-Day Responsibilities:
Conference Room Checks: Start the day by ensuring all conference rooms are ready for use.
Standing Meetings: Participate in a few standing meetings throughout the week to touch base and work through tickets.
Device Management: Set up new phones and ship computers as needed.
Team Collaboration: Meet with other team members to discuss ongoing projects and tasks.
Procedures and Documentation: Work through established procedures and maintain documentation.
Zoom Support: Assist with any issues by asking participants to dial into Zoom if problems arise.
----------
Provide in-person IT support and troubleshooting for 50-80 end-users in the Palo Alto office, and up to 600 users across multiple locations
Assist with conference room setups, Zoom call troubleshooting, and collaboration with the on-site team
Manage user access, update profiles, and troubleshoot login issues in Okta and other single sign-on systems
Perform device management tasks in Jamf, such as assigning devices, checking software versions, and resolving device-related problems
Comfortable working in a Mac-based environment and troubleshooting Apple products and software
Possess enterprise-level experience, with familiarity in tools like Okta and Jamf, but not necessarily as an administrator
Strong customer service and interpersonal skills to provide effective on-site support
Ability to investigate problems and escalate issues to the appropriate administrators
*Skills*
macos, jamf, Customer service, Help desk support, Help desk, Troubleshooting, Desktop, Office 365, zoom
*Top Skills Details*
macos,jamf,Customer service,Help desk support,Help desk,Troubleshooting,Desktop,Office 365,zoom
*Additional Skills & Qualifications*
Familiarity with Okta and Jamf, the organization's single sign-on and device management platforms, even though the candidate does not need to be an administrator
Experience with Microsoft 365 for email, though Google is also acceptable
Ability to travel to the San Francisco office up to 2 days per week, if needed
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $28.00 - $33.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Palo Alto,CA.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $28 - $33
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