What are the responsibilities and job description for the Desktop Support Specialist position at Huenei IT Services?
At Huenei, we keep adding talent to our Tribe! 🙌
Are you someone who :
Likes to challenge the status quo
Thinks differently
Has a curious and agile mindset
Enjoys creating as a team
Is interested in digital transformation
Wants to grow professionally and is eager to learn
Likes to have fun at work
At Huenei, we take pride in delivering cutting-edge solutions to our clients. We're committed to innovation and the professional development of our team members. If you're passionate about technology and ready to take on exciting challenges, this opportunity is for you! 🌟
Imagine yourself in this position 💻 …
Troubleshoot and resolve issues related to computers, laptops, printers, tablets, and other IT equipment.
Install, configure, and maintain software applications.
Provide technical assistance for operating systems (macOS Windows).
Assist with network connectivity issues (Wi-Fi Ethernet).
Configuring and troubleshooting VPN.
Respond to Helpdesk tickets and provide timely assistance to employees.
Educate users on proper use of IT systems and applications.
Assist with onboarding and offboarding processes, including device provisioning and deprovisioning.
If you have...
Strong technical skills and experience with common operating systems (Windows, macOS).
Knowledge of hardware and software troubleshooting techniques.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Experience with helpdesk ticketing systems and remote support tools.
Experience with different MDMs (Kandji, InTune, Jamf Pro), and SSOs (Google Workspace, Okta, M365)
Experience troubleshooting with different SaaS vendors / applications.
Even if you don’t meet 100% of the requirements, but you’re confident in your ability to learn, don’t hesitate to apply! 🚀
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