What are the responsibilities and job description for the Desktop Support Specialist position at The Mice Groups, Inc.?
Job Description :
We are seeking a skilled Desktop System Specialist to join our team in Fremont, CA. The ideal candidate will perform troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. This role involves working on diverse assignments, analyzing data and hardware, and acting as a key point of contact to drive problem resolution.
Key Responsibilities :
- Provide onsite operational and technical support to Authorized Users.
- Contribute expertise to strategic Global Resilience, Security, and Transformation (GRST) projects.
- Resolve incidents and problems with end-user computing (EUC) equipment.
- Perform reactive troubleshooting to prevent future incidents.
- Assist users in connecting to corporate networks and accessing LAN, WAN, print, and file services.
- Repair and maintain mobile devices.
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, peripherals).
- Provide software break / fix services and replace non-warranty assets.
- Ensure network connectivity for printers and scanners.
- Offer VIP support for various equipment and technologies.
- Utilize problem management databases to track and report customer calls and requests.
- Communicate technical information to both technical and non-technical teams and customers.
- Provide onsite and remote support as needed.
- Define global solutions and policies.
Required Skills :
Preferred Skills :
Education and Certifications :
