What are the responsibilities and job description for the Service Desk Analyst position at Devcare solution?
Overview
We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong IT background and be passionate about providing excellent customer service and technical support.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to inquiries via phone, email, or in-person and resolve technical problems efficiently
- Install, modify, clean, and repair computer hardware and software
- Set up and troubleshoot VPN connections for remote users
- Manage user accounts, permissions, email, antivirus, and spam filters
- Utilize IT support tools such as Jira and ServiceNow to track issues and document resolutions
- Collaborate with the IT team to implement firewall configurations and ensure network security
- Offer guidance on computer management best practices
Experience
- Proven experience in a technical support role or similar position
- Proficiency in Windows operating systems
- Familiarity with help desk software and customer service principles
- Knowledge of computer hardware components and troubleshooting techniques
- Experience working with VPNs for secure remote access
If you are a tech-savvy professional with excellent problem-solving skills and a passion for helping others, we encourage you to apply for this exciting opportunity as a Technical Support Specialist.
Job Types: Full-time, Contract
Pay: $26.00 - $33.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Nashville, TN 37243 (Required)
Ability to Relocate:
- Nashville, TN 37243: Relocate before starting work (Required)
Work Location: In person
Salary : $26 - $33
