What are the responsibilities and job description for the Call Center Representative (Bilingual) position at Devcare Solutions?
- Must be in Spanish both verbal and written
- Must be available to work between Monday and Friday 7:00am to 7:00pm.
- Must have a minimum of 2 years call center customer service.
Essential Responsibilities:
- Answer incoming phone lines
- Follow guidelines dictated in quality program for each call.
- Ensure security procedure are met in every interaction
- Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
- Ensure correct information is communicated in each interaction.
- Maintain call talk times while applying all file facts
- Following details of required call scripts
- Process incoming Level 1 docs
- Maintain quality performance in processing
- Ensure all processing and call goals are met
Job Types: Full-time, Contract
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $11 - $13
