What are the responsibilities and job description for the Call Center Representative/Medicare position at Devcare Solutions?
Job Overview:
The healthcare system work better for everyone. We fight fraud, waste and abuse so people have access to healthcare-now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce cost, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions and dollars while helping people live healthier lives.
Essential Responsibilities:
- Answer incoming phone lines
- Follow guidelines dictated in quality program for each call.
- Ensure security procedure are met in every interaction
- Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
- Ensure correct information is communicated in each interaction.
- Maintain call talk times while applying all file facts
- Following details of required call scripts
- Process incoming Level 1 docs
- Maintain quality performance in processing
- Ensure all processing and call goals are met
Non-Essential Responsibilities:
- Performs other functions as assigned
- Follow processing guidelines as
Knowledge, Skills and Abilities:
- Ability to demonstrate customer service skills.
- Ability to use and decipher file details
- Ability to us de-escalation techniques on calls
- Ability to pay attention to detail while on calls or processing files.
- Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
- Ability to demonstrate good keyboard skills.
- Ability to maintain patient confidentiality.
- Ability to work independently, under pressure and within, restricted timeframes.
- Ability to adapt and thrive in a changing environment.
- Ability to manage time effectively.
- Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:
- Primarily sedentary work in a general office environment.
- Ability to communicate and exchange information
- Ability to comprehend and interpret documents and data
- Requires manual dexterity to use computer, telephone and double monitors
- May be required to work extended hours based on special business needs.
Minimum Education:
- High School Diploma or GED required
- Additional education is preferred
Minimum Work Experience:
- 2 year of call center experience
- Demonstrate customer service skills is required
- Able to function between two departments incoming calls
Management deserves the right to assign or reassign duties and responsibility to this job at any time. EOE including disability/Veteran
Job Type: Contract
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
Experience:
- Medicare: 1 year (Required)
- Call center: 2 years (Required)
Work Location: In person
Salary : $11 - $13
