What are the responsibilities and job description for the Help Desk Level 2 position at Devcare Solutions?
Job Summary
As a Senior Help Desk Analyst, you will be responsible for providing advanced technical support and troubleshooting to end-users. You will play a key role in ensuring the smooth operation of IT systems and resolving complex issues efficiently.
Duties
- Provide technical support and assistance to end-users on various IT-related issues
- Troubleshoot software, hardware, and network problems
- Manage and resolve escalated help desk tickets in a timely manner
- Administer user accounts and permissions in Active Directory
- Utilize SCCM for software deployment and updates
- Assist with Office applications, Linux, Windows Server, and DNS configurations
- Collaborate with IT teams to enhance system performance and reliability
Qualifications
- Proven experience in technical support and troubleshooting
- Proficiency in TCP/IP networking protocols
- Strong knowledge of Active Directory management
- Familiarity with SCCM for software deployment
- Ability to work with various operating systems including Linux and Windows Server
- Excellent communication and customer service skills
- Certification in IT support or related field is a plus
Job Types: Full-time, Contract
Pay: $24.00 - $30.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Experience:
- Help desk: 2 years (Required)
- Disaster recovery: 1 year (Required)
Work Location: In person
Salary : $24 - $30
