What are the responsibilities and job description for the IT Support Specialist position at DevCare Solutions?
- Able to coordinate, communicate, document, track progress and status on initiatives.
- Familiarization with project management concepts
- Responds to management’s special requests for asset information.
- Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
- Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
- Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
- Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
- Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
- Responds to Service Desk tickets requiring Level 2 asset management attention.
- Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
- Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
- Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
- Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
- Create documentation for technical staff and end user.
- Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
- Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
- Familiar VMware Virtual Desktop Infrastructure
- Utilizes AirWatch Workspace One to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
Expected Skills:
Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus
Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements
Develop, document, and initiate processes that involve IT asset installations, relocations, and changes
Provide technical guidance on IT assets for procurement documents and agency requisitions preparation
Respond to Service Desk tickets requiring Level 2 asset management attention
Experience with ServiceNow
Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals
Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports
Create documentation for technical staff and end user
Familiar with video conferencing platforms, conference room VC setups, troubleshooting
Familiar VMware Virtual Desktop Infrastructure
Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices
Job Type: Contract
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $23 - $27
