What are the responsibilities and job description for the Technical Records Specialist position at DevCare Solutions?
IIP Vaccine Provider Support (TRS2):
Provides technical support to healthcare provider enrolled with the Idaho Immunization Program.
- Provides support to internal and external customers involved with the Idaho Immunization
Program regarding vaccine ordering, accountability, storage and handling, Immunization
Reminder Information System (IRIS), and other related topics.
- Coordinates and oversees the healthcare provider monthly vaccine storage temperature file
submissions, including processing, follow-up, and excursions.
- Problem solves issues with healthcare providers regarding vaccine temperature monitoring
devices provided by the Idaho Immunization Program.
- Communicates known solutions to end-users by referencing existing policies and procedures while
escalating new issues, clarification and/or resolutions to subject matter experts.
- Processes vaccine replacement forms submitted by enrolled healthcare providers.
- Assists with other tasks, projects, and priorities as assigned.
Minimum Job Specifications/ Certifications
This position requires:
- Requires excellent customer services skills and experience.
- Experience analysing information and researching a variety of sources to identify and resolve
problems or issues.
Including a strong attention to detail.
- Experience entering and retrieving data using a computerized record system.
- Experience composing and proofreading business correspondence.
- Experience using Microsoft Excel, Word, and Outlook.
- Must be able to work autonomously and within teams while gaining extensive knowledge of
immunization program policies and procedures, specifically regarding vaccine storage and
handling.
Additional Skills/Qualifications Desired:
Bonus experience and yet not necessary for employment:
- Experience using SharePoint
- Knowledge of the federal Vaccines for Children program
Job Type: Contract
Pay: $17.92 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $20
