What are the responsibilities and job description for the Application Call Support position at Devcare?
- Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
- Escalates issues in accordance with defined procedures.
- Assists users through problem solving steps.
- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Follows quality standards.
- Able to work in a team environment.
- Completes assigned tasks.
- Strong communication skills; both written and spoken.
Job Type: Contract
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Application Question(s):
- What is your expected hourly pay rate?
Experience:
- Help desk: 3 years (Preferred)
Ability to Commute:
- Harrisburg, PA 17120 (Required)
Work Location: In person
Salary : $17 - $19
