What are the responsibilities and job description for the Call Center Agent position at DevComNow?
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing excellent service and support. As the first point of contact for our customers, you will handle inbound and outbound calls, addressing inquiries, resolving issues, and promoting our products and services.
Responsibilities
Job Type
Full-time
Location: Los Angeles, CA
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
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Responsibilities
- Answer incoming calls from customers promptly and professionally
- Provide accurate information regarding products and services offered
- Resolve customer issues and complaints with empathy and efficiency
- Document all customer interactions in our database system accurately
- Conduct outbound calls to follow up on customer inquiries or gather feedback
- Promote and upsell company products and services when appropriate
- Collaborate with team members and other departments to enhance customer satisfaction
- High school diploma or equivalent; additional education or certifications are a plus
- Proven experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong listening skills and the ability to empathize with customers
- Proficiency in using computer systems and customer management software
- Ability to multitask and handle high-pressure situations calmly
Job Type
Full-time
Location: Los Angeles, CA
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career development and growth opportunities
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