What are the responsibilities and job description for the Call Center Agent position at Inkspirenize?
Job Title: Call Center Agent
Location: Los Angeles, CA
Job Type: Full-Time
Reports To: Call Center Supervisor
We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through various communication channels. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and promoting our products and services.
Key Responsibilities:- Answer incoming calls from customers and provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely and effective manner.
- Make outbound calls to follow up on customer inquiries and promote company offerings.
- Maintain accurate records of customer interactions and transactions.
- Identify customer needs and explain appropriate solutions or alternatives.
- Collaborate with team members and other departments to ensure comprehensive support for customers.
- Meet or exceed performance metrics related to call quality, response time, and customer satisfaction.
- High school diploma or equivalent; additional education in a related field is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and various software applications.
- Ability to work in a fast-paced environment while managing multiple tasks.
Salary : $17 - $25
