What are the responsibilities and job description for the Entry Level Customer Service Assistant position at DevComNow?
Are you looking to jumpstart your career in customer service? We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, providing exceptional assistance and support to ensure their inquiries and issues are addressed promptly and effectively.
Responsibilities
Job Type
Full-time
Location: Los Angeles, CA
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
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Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product and service questions, resolving issues efficiently and effectively
- Document customer interactions and maintain accurate records in our customer management system
- Follow up with customers to ensure their concerns are addressed and provide any necessary additional support
- Collaborate with team members to identify areas for improvement in our customer service processes
- Participate in training sessions to enhance your knowledge of our products and services
- Stay updated on company policies and procedures to ensure compliance and provide accurate information
- High school diploma or equivalent; associate degree or relevant coursework is a plus
- Strong communication skills, both written and verbal, with a friendly and professional demeanor
- Customer service experience is preferred but not required; we welcome candidates eager to learn
- Proficiency in using computers and customer management software; familiarity with Microsoft Office is a plus
- Excellent problem-solving skills and the ability to think critically under pressure
- Strong attention to detail and the ability to manage multiple tasks simultaneously
- A positive attitude, reliability, and a willingness to work as part of a team
Job Type
Full-time
Location: Los Angeles, CA
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career development and growth opportunities
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