What are the responsibilities and job description for the Front Desk Coordinator in Durham position at Developmental Therapy Associates?
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https://www.developmentaltherapy.com/careers/front-desk-coordinator-receptionist-durham/
Purpose
To oversee the Front Desk of the company, to assist with the production and viability of the whole group.
Product
High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.
Job Functions
- Ensuring the internal and external communications of the company flow smoothly and efficiently.
- Keeping a good working relationship with all referral sources, both new and existing
- Overseeing the setting of patient appointments efficiently and for maximum production.
- Ensuring that appointments by patients are kept.
- This includes rescheduling within the same week when possible
- Enforcing DTA “No show” and 24-hour cancellation policies
- Ensuring referrals convert into evaluations with minimal delay.
- Tracking referrals
- Completing insurance authorizations and re-authorizations
- Ensuring all services provided have full billing information obtained before service is rendered.
- Ensuring front desk collections are done fully and on time (same day of service).
- Maintain the reception area, keeping it clean and free of clutter
- Maintain an orderly & clean waiting area
- Ensure it is clean, chairs put away, etc.
Quotas
- 90% or better arrival rate
- 5 initial evaluations per week
- 90% capacity of therapy schedules
Salary : $30,000 - $40,000
