What are the responsibilities and job description for the Front Desk Agent position at Millennium Hotel Durham?
Job Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest services and ensuring a positive experience for all visitors.
Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries with professionalism and courtesy
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns promptly and escalate issues as needed
- Assist with reservations, cancellations, and room assignments
- Maintain accurate records of guest interactions and transactions
- Process payments and ensure proper billing procedures are followed
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other duties as assigned by the Front Desk Manager or Supervisor
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and approachable demeanor
- Proficient in operating phone systems and other office equipment
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel management software is an advantage
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Flexibility to work various shifts, including evenings, weekends, and holidays
At our hotel, we value teamwork, professionalism, and exceptional service. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Note: This is a paid position.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Durham, NC 27705: Relocate before starting work (Required)
Work Location: In person
Salary : $15
