Banquet Captain

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

Principle Purpose of Job

The Banquet Captain is responsible for assisting the Banquet Manager with front-of-house operational duties and working as a server, guiding guests through the key phases of their event experience. The Banquet Captain ensures all service standards are met and that every event exceeds guest expectations.

Essential Duties and Responsibilities:

• Supervise banquet staff during events, ensuring all service standards are met and exceeded.
• Collaborate with the Banquet Manager to plan and execute event details according to Banquet Event Orders (BEOs).
• Oversee setup and breakdown of event spaces, maintaining cleanliness and organization throughout events.
• Communicate event expectations to team members, ensuring smooth service delivery and timely execution.
• Address guest requests and concerns during events, providing professional and timely resolutions.
• Manage daily deposits, tip distribution, and completion of opening and closing paperwork.
• Assist in training and mentoring new banquet team members to maintain high performance standards.
• Serve food and beverages to guests, adhering to the established sequence of service.
• Operate bars and handle cash transactions, ensuring responsible alcohol service per TIPS certification standards.
• Attend pre-event meetings to review BEOs and communicate updates or changes to the banquet team.
• Monitor inventory levels and coordinate with the Banquet Manager to ensure all necessary supplies are available.
• Support other outlets across the property as needed, contributing to the overall success of the team.

• Minimum of 2-3 years of experience in banquet or high-volume restaurant service, with supervisory experience preferred.
• Strong leadership and organizational skills, capable of managing multiple tasks and staff in a fast-paced environment.
• Comprehensive knowledge of food and beverage service, including alcohol service and point-of-sale systems.
• Ability to read and execute detailed event orders and coordinate staff accordingly.
• Exceptional communication skills, with a focus on guest service and team collaboration.
• Moderate computer skills and experience managing deposits, tip distributions, and event reports.
• Clean driving record with the ability to operate company vehicles as needed.
• Commitment to guest and employee satisfaction, with a passion for hospitality and effective communication.
• TIPS and ServSafe certifications are preferred.

Compensation Description:

$24.00 - $26.00/hr Competitive pay commensurate with education and experience.

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually
• -if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Overtime for hours worked over 40/week.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.