What are the responsibilities and job description for the Service Advisor position at Devils Lake Cars?
Devils Lake, ND 58301
About Us
At Devils Lake Cars, our mission is for every team member and every guest to be wowed. We focus on the satisfaction of our team members and provide an environment where team members are allowed to provide great service to the guests of our dealership. We reward individuals who work hard and stay motivated. Being a family-owned dealership since 1923, every team member at Devils Lake Cars is absolutely critical to our success. Our average team member has been with our company for nearly eight years, and 90% of our coaching staff began with our company as a front-line team member, and has grown with our company into leadership roles. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years, and to help team members grow and develop to achieve their goals and dreams.
Responsibilities
- Oversee flow of the Quick Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
Qualifications
- 1-3 years experience working in a Quick Lane
- High School Diploma or equivalent
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Drivers License
- Clean driving record
- Willing to submit to a pre-employment background check
- Applicants may be drug tested
What We Offer
- Competitive Compensation
- Medical, Dental, and Vision plans, along with Auxiliary Benefits (Critical Illness, Accident, etc.)
- FSA and HSA options available
- 401k plan
- PTO
- Employer-paid Short-Term Disability and Life Insurance
- FT Employee Discounts
- Discounted gym membership
- Access to mental health resources
- Tuition reimbursement and additional training provided
- Degrees at Work continuing education program
- Opportunities for upward mobility
- Family-owned and operated company
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
