What are the responsibilities and job description for the Technical Support Engineer position at DevRel Talent?
Technical Support / Customer Engineer
Location : In office San Francisco
Company : AI Startup - 20 headcounts and $30m in funding (A16z)
Compensation : $150,000-$200,000 equity benefits
Our client is a cutting-edge platform is redefining how AI developers build and optimize their products. AI development extends beyond writing code—it involves refining datasets, running experiments, and evolving applications continuously. Our tools equip developers with real-time insights and deep visualizations to iterate and enhance LLM applications seamlessly.
Leading AI teams rely on this platform for streamlined development workflows, often conducting 50 experiments daily. Supported by top-tier investors such as a16z and Greylock, the team comprises industry experts from companies like Figma, Google, Amazon, and Cruise.
Role Overview
As the first Customer Engineer, you will play a crucial role in shaping the developer experience. AI engineers move rapidly, and they need a knowledgeable expert to provide swift and effective solutions. If you thrive in fast-paced environments, enjoy problem-solving, and possess strong technical skills, this role is an ideal fit.
Key Responsibilities
- Customer Advocacy – Work closely with leadership to deliver top-tier support to AI developers.
- Technical Troubleshooting – Diagnose and resolve complex issues while balancing multiple customer needs.
- Product Enhancement – Identify recurring customer challenges and collaborate with product and engineering teams for improvements.
- Knowledge Base Development – Expand and refine documentation to enable self-serve solutions for developers.
Preferred Qualifications
Benefits & Perks
Please apply via the relevant links and we look forward to speaking.
