Strategic Enrollment Title IV - Student Support Advisor I

Opportunity:The Student Support Advisor I is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycleThis position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolioThe Student Support Advisor functions as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purposeThis role requires the ability to work flexible hours including evenings and rotating SaturdaysThe primary method of connecting with students will be through incoming and outbound phone callsResponsibilities:Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their educationCreates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in schoolContinuously reviews student account to advise students on their financial eligibilityUsing a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomesUtilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned studentsDocuments all interactions in the appropriate institutional systemsAnalyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successesCoaches students to explore alternatives to overcome barriers to persistence or graduationMakes appropriate resource referrals when necessaryCollaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduationMaintains a thorough understanding of all academic and Title IV programs, policies, and procedures including institutional policies and federal and state regulationsComplies with applicable federal and state laws Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organizationPromote student self-service tools during advising sessions and new student orientationEngages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolutionCompletes other duties as assignedQualifications:Bachelor's degree required1 years of customer service or related experience required1 year or more of experience in Higher Education is desirableAbility to work a variety of office hours including evenings and weekendsAble to sit and work at a desk and on the computer for extended periods of timeMust have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shiftHome office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)High level of interpersonal, communication, and problem-solving skillsAbility to work independently as well as function as part of a teamMust be a self-starter with the ability to prioritize effectivelyPC skills in Microsoft Office, Internet applications, and database softwareExperience with Student Financial Aid software application a plusEligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)This role requires the ability to work flexible hours including evenings and rotating Saturdays

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