What are the responsibilities and job description for the Dewaard & Bode Inc is hiring: Service Writer in Bellingham position at Dewaard & Bode Inc?
Job Description
Job Description
DeWaard & Bode, Whatcom and Skagit counties largest, local appliance and mattress retailers is hiring! Our growing business is looking for a full-time Service Writer to join the team. If you are a positive, friendly, and personable individual who enjoys working with other people, we have an opening for you. Our Service Writer position is responsible for : providing positive front-line contact over the phone with our customers, determining and meeting customer needs, keeping organized and accurate records, coordinating appointments, and resolving customer concerns. We are looking for someone with excellent customer service skills a can-do attitude and willingness to learn.
Compensation for this position starts at $20 / hour. In this role, you'll have the opportunity for growth, and the ability to increase your compensation.
Salary Range $20-$26 / hour
Benefits :Responsibilities :
- Answer phones and help troubleshoot customers with their appliance issue
- Help customers determine their service and maintenance needs
- Record all pertinent customer information
- Create service appointments for customers
- Create daily service routes for the technicians
- Communicate daily with technicians and customers to solve problems
- Perform follow-up calls and e-mails
- High school diploma or GED certificate
- Proficiency with common office and productivity software
- Excellent communication and interpersonal skills
- Must past background check
Qualifications :
Salary : $20 - $26