What are the responsibilities and job description for the Help Desk Technician position at Dexian DISYS?
5 DAYS ON SITE IN WASHINGTON, D.C. - MUST BE LOCAL TO DMV
Job Description
Help Desk Technician
Core Competencies:
- Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of client-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
- Respond to client requests for help, diagnose problems, and identifyand applythe appropriateresolution or findresourcesto solve the problem.
- Complete tickets within SLA parameter:90% Response SLA goal; 95% Resolution SLA goal;and meet Quality Management KPIs.
- Provide support formeetings andpresentations,includingvideoconferences/in-room systems, virtual andhybrid meetings
- Provide support toM365 applications (Outlook, OneDrive, Teams,etc.)
- Follow administrative guidelines associated with maintaining high quality IT support, including asset managementrelated tasks.
- Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
Educational and Technical Qualifications:
Bachelor's degreeinComputer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field,with a minimum of3 years relevant experience ORAssociates Degree with a minimumof 5 years relevant experience.
Certification Requirements:
- Industry certifications such as A (preferred)
Required Skills/Abilities:
- Excellentverbal and writtencommunication skills
- Excellent customer service skills
Other requirements:
- CompTIA Certification highly desirable, experience with M365 applications (Outlook, OneDrive, Teams, etc)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
