Patient Services Supervisor

Job Summary:

Dexian is seeking a Patient Services Supervisor for an opportunity with a client located in St. Louis Park, MN.

Responsibilities:

• Supervise and mentor the patient services team, providing coaching, training, and performance feedback to enhance individual and team success
• Lead team meetings, establish goals, and drive initiatives that align with department objectives
• Act as a primary escalation point for complex issues, ensuring efficient resolution and service excellence
• Foster a positive and high-performance work environment that promotes collaboration and continuous improvement
• Oversee documentation and optimization of internal procedures, FAQs, and decision trees to improve workflow and knowledge sharing
• Monitor team performance metrics, identify trends, and implement process enhancements to improve efficiency and patient care
• Ensure compliance with quality standards, regulatory requirements (e.g., FDA, ISO 13485), and company policies
• Manage phone support operations, including scheduling, resource allocation, and on-call coverage, to ensure timely responses to patient and provider inquiries
• Partner with the Quality team to ensure timely reporting and investigation of product or therapy-related concerns
• Maintain accurate and timely documentation of product and therapy-related field reports, ensuring adherence to compliance requirements
• Stay up to date with training requirements, industry standards, and best practices to continuously improve service quality
• Analyze team performance data, identify opportunities for optimization, and recommend solutions to improve service delivery
• Collaborate cross-functionally with internal stakeholders to refine processes and implement best practices
• Contribute to the development of training programs to enhance team capabilities and ensure compliance with evolving standards

Requirements:

• Minimum of 3 years of supervisory experience in a healthcare, customer service, contact center, or technical support environment
• Strong ability to manage multiple tasks, troubleshoot system issues, and quickly adapt to new technologies
• Strong analytical, problem-solving, and conflict-resolution skills with the ability to manage escalated situations effectively
• Experience using Microsoft Office (Word, Excel, PowerPoint) and enterprise systems such as Microsoft Dynamics, Ereg, or similar platforms
• Familiarity with FDA/Quality System Requirements (e.g., 21 CFR Part 820, ISO 13485) and compliance best practices
• Bachelor's degree in a relevant field or relevant experience
• RPSGT, RST, or Clinical Sleep Educator certification is a plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.