What are the responsibilities and job description for the Clinical Team Lead position at Dexian - Signature Consultants?
About the Job:
We are seeking a skilled Patient Services Supervisor to join our team. In this role, you will be responsible for supervising and mentoring a team of patient care professionals, providing coaching, training, and performance feedback to enhance individual and team success.
Key Responsibilities:
- Supervise and mentor the patient services team, providing coaching, training, and performance feedback to enhance individual and team success
- Lead team meetings, establish goals, and drive initiatives that align with department objectives
- Act as a primary escalation point for complex issues, ensuring efficient resolution and service excellence
- Foster a positive and high-performance work environment that promotes collaboration and continuous improvement
- Oversee documentation and optimization of internal procedures, FAQs, and decision trees to improve workflow and knowledge sharing
- Monitor team performance metrics, identify trends, and implement process enhancements to improve efficiency and patient care
- Ensure compliance with quality standards, regulatory requirements (e.g., FDA, ISO 13485), and company policies
- Manage phone support operations, including scheduling, resource allocation, and on-call coverage, to ensure timely responses to patient and provider inquiries
Requirements and Qualifications:
- Minimum of 3 years of supervisory experience in a healthcare, customer service, contact center, or technical support environment
- Strong ability to manage multiple tasks, troubleshoot system issues, and quickly adapt to new technologies
- Strong analytical, problem-solving, and conflict-resolution skills with the ability to manage escalated situations effectively
- Experience using Microsoft Office (Word, Excel, PowerPoint) and enterprise systems such as Microsoft Dynamics, Ereg, or similar platforms
- Familiarity with FDA/Quality System Requirements (e.g., 21 CFR Part 820, ISO 13485) and compliance best practices
- Bachelor's degree in a relevant field or relevant experience
- RPSGT, RST, or Clinical Sleep Educator certification is a plus
Benefits and Perks:
As a member of our team, you can expect:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing organization
- Professional development and growth opportunities
- A collaborative and supportive work environment
