Collections Specialist

Job Title : Collector

Location : Miami, FL

Duration : 8 Months

Pay rate : $19.00 to $21.00/hr.

Shift : Standard Shift (8-5)

Job Description:

The Collector will be responsible for managing overdue accounts, ensuring timely payments from customers, and maintaining effective communication to recover outstanding balances. The role requires a detail-oriented individual with strong problem-solving skills and the ability to negotiate payment arrangements while adhering to Federal and State regulations.

Responsibilities:

• Reach out to customers with overdue accounts through phone, email, or mail to discuss outstanding balances.
• Negotiate payment plans based on the customer's financial situation and ensure timely resolution of overdue balances.
• Accurately document all customer interactions, payment agreements, and relevant details in the company's database.
• Monitor payment statuses, track outstanding balances, and follow up with customers on missed payments.
• Provide exceptional customer service, ensuring clear communication of payment expectations, deadlines, and policies.
• Collaborate with other departments such as billing and sales to resolve customer inquiries and discrepancies.
• Identify and escalate accounts requiring further action, including legal proceedings or account suspension.
• Stay up-to-date with company policies, procedures, and regulations related to collections practices.
• Meet monthly collection targets and goals established by management.
• Proactively identify and implement opportunities to improve collection processes and procedures.

Requirements:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in collections, accounts receivable, or a related field preferred.
• Strong negotiation, communication, and interpersonal skills (both written and verbal).
• Excellent organizational and time management skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in basic computer skills and CRM software or similar tools.
• Knowledge of collections-related laws and regulations is a plus.
• Ability to handle sensitive information with confidentiality and professionalism.
• Flexibility to adapt to changing priorities and challenges.

If you are interested, please apply & reach out to Recruiter- Gaurav Yadav

Call- (945) 215-0159

Email- gaurav.yadav1@disys.com

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status