What are the responsibilities and job description for the Engagement Coordinator position at Dexian?
Job Title: Non-IT – Client Engagement Coordinator
Department: Delivery
Reports To: Engagement Director
Direct Reports: No
Location: Hybrid Mon-Wed in Office
Compensation: TBD
FLSA Classification: Exempt
Summary:
A Client Engagement Coordinator's primary responsibility is to manage and improve client relationships, ensuring they remain satisfied with Dexian’s delivery efforts and actively engaged with a company. This involves various tasks, including coordinating projects, addressing client needs, working with our offshore delivery team and contributing to marketing efforts by leveraging client feedback.
Responsibilities/Duties
- Help to oversee and convey to management, sales and recruiters on client team’s performance expectations.
- Convey team needs and goals to management.
- Recommend changes for organizational and process improvement.
- Define precisely team methods and best practices for client operations.
- Allocate resources daily and weekly to adjust team focus towards goals attainment.
- Plan and lead regular meetings with team to discuss present and future issues/updates.
- Monitor reports for any issues and convey concerns to directors and VP’s.
- Identify, develop and implement solutions to resolve issues.
- Support company and team vision and values through role modeling and coach desired behaviors.
- Design and develop programs and processes to support desired results.
- Collaborate with client operations and production teams to know client business thoroughly.
- Contribute client operations knowledge to the client and team.
- Participate in client lifecycle initial stages to share ownership of key implementation decisions.
- Influence decisions based on post-implementation operations and long-term client success.
- Develop and manage clear communication plans.
Desired Qualities:
- 2 – 5 years’ prior experience in a Customer Support or Account Management role
- Proficient in Microsoft Office suite
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service, presentation, and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
Education and Experience:
- Bachelor’s degree or equivalent work experience
- Minimum of 2 years’ experience in a client support or recruiting role
- Understanding and knowledge of Applicant Tracking Systems
- Skilled at direct sourcing candidates by using various recruitment resources and tool.
ABOUT DEXIAN:
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.
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