Facilities Management Specialist

JOB DESCRIPTION

What this job involves –

The Experience Services Ambassador will provide support to the Workplace Manager with all aspects of the support planning and execution of internal and external meetings, including but not limited to employee amenity kitchen and catering oversight, room setup and break-down, rentals, inventory management, stocking supplies and audio/visual (AV) coordination. The Experience Services Ambassador will be the main point of contact for meetings held in the on-site conference center. The Experience Services Ambassador is responsible for delivering exceptional experiences for our clients, employees, and guests every day through proactive communication and high touch hospitality focused service. The role is Client facing and the Experience Services Ambassador provides hands-on service during meetings and must be able to exhibit exceptional customer service, communication skills and be team oriented. Provides backup coverage to other departments including reception.

Key Responsibilities

· Demonstrated expertise in executing high profile meetings, catering and meetings with senior executive participation

· Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and meeting support

· Provide backup coverage for Reception.

· Primary point of contact for conference center clients; responds to all requests in a timely manner.

· Consistently deliver high standards of care during meetings, exceed client expectations, and anticipate needs

· Manages all operations, functions, and logistics for conference center including scheduling of the conference center, catering, set up and break down conference rooms, coordinating AV assistance, guest/vendor access

· Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort

· Complete all tasks and projects as directed and ensure timely delivery based on deadlines

· Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies

· Establish rapport and maintain relationships with internal and external clients and vendors.

· Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests

· Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption

· Follow established escalation procedures and incident reporting procedures

· Stock pantry and supplies daily to main kitchens and cafes

· Order Kitchen and Café supplies within allotted budget parameters

· Inventory Management - Maintain stock room supplies to ensure they are organized and up to date.

· Provide backup support for reception

· Work with other Departments to support Return to Office initiatives.

· Maintain facilities upholding Client’s expectations and standards (Conference Center, Kitchens and Cafes)

· Other duties, as assigned or requested by manager

· May also assist with off-site events as necessary

Qualifications

· ServeSafe Food Handler Certification - Highly Prefered

· Bachelor’s degree desired or equivalent work experience

· 1-3 years of experience in event planning, project management, hospitality, event planning or related field

· Excellent verbal and written communication skills with the ability to communicate professionally

· Exceptional customer service skills with a passion for hospitality

· Requires the willingness and ability to travel as needed

· Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment

· Track record of initiative, integrity, good judgement and working successfully on a team.

· Highly collaborative with strong interpersonal skills

· Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.