What are the responsibilities and job description for the Field Support Technician (Tampa, FL) position at Dexian?
Position : Field Support Technician Location : Tampa, FL Duration : CTH Job Description : Desktop Support : Troubleshoot and resolve issues that result from employee laptop / desktop computers and peripherals. Ensure customer issues / tickets are resolved in a timely manner. - Ticket System : Service Now Assist end users with packaged software and some basic support of critical applications. Software installations and license tracking and support. Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management. Technical : Provide more advanced infrastructure support to devices resident at the location that are not supported by Client infrastructure outsourcing partner. Acquire and maintain a basic understanding of the location Local Area Network (LAN) setup / topology in order to troubleshoot network issues that may occur at the site. Provide onsite (basic support) to Client infrastructure outsourcing partner with regards to server and network infrastructure resident at the location. Acquire and maintain current knowledge relevant product offerings and support policies to provide technically accurate solutions to users. Customer Service : Provide quality support to user community, employing a high degree of customer service, technical expertise, and timeliness. Resolve problems with a high degree of patience and problem management techniques. Convey technical issues in laymens terms so the customer can understand. Minimum Requirements : 5 years work experience in desktop support Industrial work environment Proficiency in MS OS and other regular packaged software Essential networking and server skills
