What are the responsibilities and job description for the Quality Technician position at Dexian?
Title: Technician III
Duration: 12 months
Location: Portage MI 49002
Pay range: $23-$27/hr
Responsibility
- As a Quality Technician, you will primarily be responsible for investigating, resolving, and documenting customer complaints.
- You will communicate with various business stakeholders including but not limited to Field Service Technicians, Sales Account Managers, and Quality Engineers, to determine the cause of reported customer issues and solve real-world problems that our customers are experiencing. Your responsibilities will include:
- Investigate customer complaints in a timely fashion and in accordance with global regulations
- Communicate with Field Service Technicians and Sales Account Managers to gather information necessary to conduct complaint investigations
- Track and meet Corporate, Divisional and Team Complaint Handling metrics
- Follow local and corporate SOPs to ensure compliance with external requirements
- Lead completion of service report recoding (once identified by a Quality Engineer)
- Handle inquires where appropriate from sales reps, service techs, tech support, line, etc.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary : $23 - $27
