ServiceNow Administrator

ServiceNow Administrator
Cambridge, MA
5 - 6 Months
$63 - $65/HR

Onsite Day 1: Hybrid Model: 3 Days Onsite Per Week!

The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments.
They collaborate with internal team members, community stakeholders and third-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes.
The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently.
The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems.
The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best-practices (DevOps, security, quality assurance, etc.).

Responsibilities:
Configure and maintain FSM applications, workflows, and business rules to meet business requirements.
Manage user access, security roles, and permissions within FSM.
Perform upgrades, patches, and enhancements for the FSM module.
Develop and optimize FSM processes, forms, and views.
Create and edit FSM reports, dashboards, and performance analytics.
Develop and maintain test plans, cases, and procedures for FSM.
Perform functional, regression, integration testing on FSM features.
Identify and document defects/bugs and ensure resolution.
Provide QA support for new FSM features, configurations, and upgrades.
Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience.
Work primarily autonomously while demonstrating appreciable business knowledge with our Partners.
Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues.
Assume additional responsibilities as assigned.

Required Qualifications:
At least 5 years' progressive experience and responsibility as a system administrator or end of line support, including at least 3 years' experience as a ServiceNow system administrator.

Preferred Qualifications:
Bachelor's degree or equivalent related work experience.
Higher education and/or nonprofit educational business process experience.
Experience with custom-built products.
Expert knowledge of FSM module within ServiceNow platform.
Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development.
Familiarity with JavaScript and AngularJS Certifications and Licenses.
ServiceNow Certified System Administrator certification required.
ITIL Foundation certification preferred Working Conditions.
Off-hours work will occasionally be required.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.