What are the responsibilities and job description for the ServiceNow Systems Administrator position at Talent Groups?
Hybrid Details: Onsite 3 days/week
Duration: 5 months to start
Job Description
Duration: 5 months to start
Job Description
- The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments.
- They collaborate with internal team members, community stakeholders and third-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes.
- �The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
- The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently.
- The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems.
- The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best-practices (DevOps, security, quality assurance, etc.).
- Configure and maintain FSM applications, workflows, and business rules to meet business requirements
- Manage user access, security roles, and permissions within FSM
- Perform upgrades, patches, and enhancements for the FSM module
- Develop and optimize FSM processes, forms, and views
- Create and edit FSM reports, dashboards, and performance analytics
- Develop and maintain test plans, cases, and procedures for FSM
- Perform functional, regression, integration testing on FSM features
- Identify and document defects/bugs and ensure resolution
- Provide QA support for new FSM features, configurations, and upgrades
- Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
- Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
- Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
- Assume additional responsibilities as assigned
- At least 5 years progressive experience and responsibility as a system administrator or end of line support, including at least 3 years experience as a ServiceNow system administrator
- High School diploma, GED, or equivalent
- Bachelor s degree or equivalent related work experience
- Higher education and/or nonprofit educational business process experience
- Experience with custom-built products
- Expert knowledge of FSM module within ServiceNow platform
- Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
- Familiarity with JavaScript and AngularJS
- ServiceNow Certified System Administrator certification required
- ITIL Foundation certification preferred
- Off-hours work will occasionally be required
