What are the responsibilities and job description for the ServiceNow Systems Administrator | Hybrid Work | W2 Acceptable position at TalentBurst, an Inc 5000 company?
Title: ServiceNow Systems Administrator
Duration: 5 Months with possible extension to next year
Location: Boston, MA – (Hybrid Work : 3 days onsite/week)
Pay Rates: W2 Acceptable
Job Description
The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments. They collaborate with internal team members, community stakeholders and third-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently. The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems. The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best-practices (DevOps, security, quality assurance, etc.).
Responsibilities
Off-hours work will occasionally be required
Job #: 25-22369
Duration: 5 Months with possible extension to next year
Location: Boston, MA – (Hybrid Work : 3 days onsite/week)
Pay Rates: W2 Acceptable
Job Description
The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments. They collaborate with internal team members, community stakeholders and third-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently. The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems. The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best-practices (DevOps, security, quality assurance, etc.).
Responsibilities
- Configure and maintain FSM applications, workflows, and business rules to meet business requirements
- Manage user access, security roles, and permissions within FSM
- Perform upgrades, patches, and enhancements for the FSM module
- Develop and optimize FSM processes, forms, and views
- Create and edit FSM reports, dashboards, and performance analytics
- Develop and maintain test plans, cases, and procedures for FSM
- Perform functional, regression, integration testing on FSM features
- Identify and document defects/bugs and ensure resolution
- Provide QA support for new FSM features, configurations, and upgrades
- Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
- Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
- Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
- Assume additional responsibilities as assigned
- At least 5 years' progressive experience and responsibility as a system administrator or end of line support, including at least 3 years' experience as a ServiceNow system administrator
- High School diploma, GED, or equivalent
- Bachelor's degree or equivalent related work experience
- Higher education and/or nonprofit educational business process experience
- Experience with custom-built products
- Expert knowledge of FSM module within ServiceNow platform
- Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
- Familiarity with JavaScript and AngularJS
- ServiceNow Certified System Administrator certification required
- ITIL Foundation certification preferred
Off-hours work will occasionally be required
Job #: 25-22369
