What are the responsibilities and job description for the ServiceNow Systems Administrator | W2 Acceptable | Locals Please | Hybrid Work position at TalentBurst, an Inc 5000 company?
Title: ServiceNow Systems Administrator
Duration: 5 Months eith possible extension to next year
Location: Boston, MA – (Hybrid Work : 3 days onsite/week)
Pay Rates: W2 Acceptable
Job Description:
The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments. They collaborate with internal team members, community stakeholders and third-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently. The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems. The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best-practices (DevOps, security, quality assurance, etc.).
Responsibilities:
Configure and maintain FSM applications, workflows, and business rules to meet business requirements
Manage user access, security roles, and permissions within FSM
Perform upgrades, patches, and enhancements for the FSM module
Develop and optimize FSM processes, forms, and views
Create and edit FSM reports, dashboards, and performance analytics
Develop and maintain test plans, cases, and procedures for FSM
Perform functional, regression, integration testing on FSM features
Identify and document defects/bugs and ensure resolution
Provide QA support for new FSM features, configurations, and upgrades
Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
Assume additional responsibilities as assigned
Required Qualifications
At least 5 years’ progressive experience and responsibility as a system administrator or end of line support, including at least 3 years’ experience as a ServiceNow system administrator
High School diploma, GED, or equivalent
Preferred Qualifications
Bachelor’s degree or equivalent related work experience
Higher education and/or nonprofit educational business process experience
Experience with custom-built products
Expert knowledge of FSM module within ServiceNow platform
Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
Familiarity with JavaScript and AngularJS
Certifications and Licenses
ServiceNow Certified System Administrator certification required
ITIL Foundation certification preferred
Working Conditions
Off-hours work will occasionally be required
Salary : $60 - $65
