What are the responsibilities and job description for the User Experience Researcher position at Dexian?
Collaborate with stakeholders to understand research requests and identify potential problem / opportunity areas for study, as well as build and maintain relationships with their respective business units within the enterprise.
Coordinate, guide and collaborate with CTX sub-teams (Experience Owners, Content Strategy, Data & Analytics) to ensure alignment with the overall colleague experience plan, priorities, and project timelines.
Serve as the subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies to execute research plans.
Create effective and comprehensive research plans for both one-time research projects and ongoing project work, while also reviewing past research to identify opportunities for optimization.
Support the design and creation of research artifacts such as user personas, journey maps, experience maps, success metrics (KPIs).
Drive large survey efforts, create dashboards for both internal and external use, and bring quantitative weight to strategic and roadmap planning.
Champion the voice of the colleague in conversations with stakeholders.
Collaborate with product team leadership and aligned end user experience owners where applicable (product, application & engineering) to integrate learnings into overall TXS program and measurement.
Collaborate and mentor the entire research team, including junior research team members to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on our team and promote research excellence across the organization.
Proactively investigate and learn new processes, techniques, and emerging technologies for user research.
Proactively provide strategic ideas and suggestions for research team improvement to management.
Effectively navigate competing priorities for a product's research plan to deliver quality results on time.
Drive product improvement at the systems level through effective communication, post-study follow-up & planning, and relational influence amongst known cross-functional teams.Seniority level Mid-Senior levelEmployment type ContractJob function AnalystIndustries IT Services and IT Consulting#J-18808-Ljbffr
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Newark, DE
Full Time