Web Content Specialist

Seeking a dynamic and strategic Web Content Specialist to join a cutting-edge fortune 100 FinTech Company. In this role, you will collaborate closely with stakeholders to develop and execute content strategies.

You'll play a pivotal role in reviewing and ensuring the quality of content, adhering to governance standards, and advocating for an optimal associate experience.

As a communicator and influencer, you'll simplify complex ideas into human-centric content that guides operational activities. You’ll be a proactive do-er, comfortable navigating change and ambiguity, and always focused on delivering value to the business.

If you're passionate about crafting intuitive content experiences and thrive in a collaborative, fast-paced environment, we want you on our team!

What you’ll do:

• Partner with stakeholders to understand and analyze business needs and project objectives to inform content strategies
• Develop comprehensive content strategies to enable successful execution of payments processes
• Review and approve content strategies and content prior to publication
• Use established content standards to assure consistency and quality
• Follow governance processes and understand the downstream impacts of content solutions
• Write simple, easy-to-understand, human-centric content to intuitively guide operational activities
• Collaborate with business partners to assure a shared understanding of what's needed and how our content strategies and solutions will deliver on the intended value
• Advocate for the associate experience on projects and related work that impact the content experience

Qualities you’ll bring:

• Communicator & Influencer: You can communicate complex ideas in a clear and transparent manner regardless of your audience
• Do-er: You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on your goals
• Go With the Flow: Our work is evolving at the speed of business. You have a knack for adapting to change, taking it in stride when we need to pivot to align with our stakeholders’ needs
• Passionate & Customer Focused: You’re always advocating for the associate experience and enabling the most intuitive content experiences possible
• Learner: You are passionate about knowledge content and stay up-to-date on the skills needed to finesse your craft. You embrace a growth mindset and seek out feedback for improving your content from a user experience perspective
• Team Player: You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work. You put the goals of the team in the forefront and excel at establishing trusting relationships with your peers, partners and stakeholders

Basic Qualifications:

• Bachelors degree
• 2 years of writing experience in content strategy, UX writing, communications, or marketing
• Strong attention to detail
• Familiarity with web content management systems
• Excellent time management skills

Preferred Qualifications:

• 3 years of experience writing for digital products or UX research
• 3 years in process or content management experience
• Ability to create compelling, effective, and high-quality web content
• Self-motivated, organized, and detail oriented
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Must demonstrate accountability, adaptability, creativity, and collaboration

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.