Customer Service Representative

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Bristol, IN.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

The Customer Service Representative provides administrative support functions to the customer service call center, account managers, and management with exceptional customer service to all Dexter customers. The ideal candidate would have strong organizational and communication skills, as well as be adaptive to working in a fast-paced, ever-changing environment.

Primary Responsibilities:

• Respond to requests from customers by phone or e-mail and manages their daily workload to ensure required service volume and quality levels are attained, in a high transactional environment.
• Receives and processes orders, providing information concerning changes in pricing, service, and shipping.
• Resolve difficult calls and situations as necessary.
• Identifies opportunities for operational improvements and helps create solutions.
• Handling and resolving customer complaints or special orders.
• Refers complaints of service failures to designated departments for investigation.
• Prepares cash log and submits checks to corporate banking institute.
• Contributes to the development of processes and procedures.
• Performs other tasks or duties as assigned.

Minimum Qualifications

QUALIFICATIONS:

• 4 years’ work experience; or an equivalent combination of education and experience.
• Excellent communication skills, both written and oral.
• Must have experience with ERP software or equivalent.
• Strong organizational skills. High attention to detail; ability to deliver high quality, timely, and accurate work.
• Demonstrated understanding of providing exceptional customer service.
• Be safety conscious and work well with others and individually.
• Ability to please customers and solve their problems while still making the best decisions for the company.
• Have Trust, Influence & Followership
• Change Resilient.
• Microsoft Office Suites.

EDUCATION:

Associate degree in business or a comparable discipline preferred.

We care for our people. Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.