What are the responsibilities and job description for the Account Manager position at Dexterous LLC?
Our client is a leader in embedding payment solutions within business-to-business platforms, transforming how companies handle accounts payable and procurement transactions. By streamlining payment processes and enhancing cash flow management, their solutions simplify B2B transactions for businesses of all sizes.
We are seeking an Account Manager to build and maintain strong relationships with their customers. This role involves serving as the primary point of contact for a portfolio of clients, ensuring they maximize the value of the company's products and services throughout their engagement.
The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively across departments. Success in this role requires strategic thinking, problem-solving capabilities, and the ability to foster long-term partnerships while driving increased product adoption, retention, and revenue growth.
What You Will Do :
- Serve as the primary contact for assigned customer accounts, managing relationships and ensuring program success.
- Drive customer retention and identify opportunities for expanding revenue through additional solutions and electronic payment offerings.
- Develop and maintain a thorough understanding of assigned customers' needs, priorities, and business goals.
- Proactively communicate with clients and internal teams to meet customer expectations and resolve any challenges.
- Provide insights on industry trends and best practices to clients during regular check-ins and quarterly business reviews.
- Analyze customer transaction volumes and identify potential opportunities for electronic payment adoption, presenting findings in a professional and actionable manner.
- Actively promote and upsell new products and solutions to assigned customers.
- Participate in product development discussions, sharing customer feedback to influence the roadmap.
- Contribute to SOWs, RFP / RFI responses, audits, and other documentation as required.
What You Bring :
