What are the responsibilities and job description for the Front Desk Receptionist/Call Center position at DFD Russell Medical Centers?
DFD Russell Medical Centers (DFDRMC) operates four community health centers in Maine. We are seeking a full time Front Desk Receptionist/Call Center in our Turner/Leeds location. This is a telephone customer service position.
Our four health centers serve a multicultural, rural population of about 10,000 patients and have a family practice focus serving pediatrics to geriatrics. We have integrated behavioral health, care managers, a patient assistance coordinator and an excellent clinical support staff.
Our call center staff handles numerous phone calls a day performing a variety of daily tasks from scheduling, message taking, routing calls to the correct person. Our staff is cross trained to handle many aspects of patient care, so we are looking for a self-motivated individual that is interested in providing the best possible healthcare to our patients. Minimum Knowledge, Skills, and Abilities Required
- Medical office experience preferred
- Ability to maintain confidentiality
- Proficient computer skills
- Ability to project a pleasant and professional image even under stressful situations
- Ability to demonstrate compassion and caring in dealing with others
- Ability to organize and accomplish multiple tasks and to have the flexibility to meet changing demands on a daily basis
- Excellent communication and interpersonal skills necessary for interacting with patients, physicians, supervisors and other staff
- Knowledge of healthcare field and medical office protocols/procedures
- Skill in performing medical office tasks appropriately
- Minimum one year experience working in a medical facility.
DFD Russell is an equal opportunity employer as outlined by federal, state, or local laws.
If you want additional information about this position, which combines making a difference in patients' lives with a family-friendly work life, please fax or e-mail your resume as soon as possible to Human Resources @dfdrussell.org or fax 207-524-2025.
1 year of experience.
Experience with an EMR preferred.
Excellent benefits, including medical, life insurance, 401K retirement plan, flexible spending accounts, 11 paid Holidays, and generous paid time off.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $19