Office Assistant – Lab Operations

Job Title: Office Assistant – Lab Operations

Location: Dallas, TX (In Person Only)

Employment Type: Full-time

Department: Virtual Lab Operations/Services

About Callondoc

At Callondoc, we are redefining healthcare access by leveraging innovative technology to provide high-quality, accessible telehealth services across the United States. By offering patients the ability to connect with licensed medical professionals anytime, anywhere, we’re transforming traditional healthcare into a more accessible, efficient, and patient-centered experience.

As a fast-growing leader in telehealth, we are on the cutting edge of digital health solutions and are committed to pushing the boundaries of what’s possible in healthcare. Join Callondoc, where you’ll have the opportunity to be part of an agile, mission-driven team working to shape the future of healthcare.

****Please follow this link to complete your application & screening answers.

https://jobs.talenthr.io/callondoc/medical-assistant-lab-operations/20

Job Summary:

We’re looking for a tech-savvy, detail-oriented Office Assistant to support our Virtual Lab Operations in Dallas, Texas. In this role, you will send HomeKits, help manage lab workflows, work with virtual lab management, manage lab inventory, coordinate diagnostic testing remotely, and ensure timely and accurate communication between patients, providers, and lab partners. You will be an integral part of a collaborative, virtual care ecosystem where innovation meets patient-centered service.

Duties Include (Virtual Lab Operations):

• Packaging, tracking, and sending out HomeKits to patients
• Work with virtual lab management for Callondoc
• Inventory mangement (e.g., ordering lab supplies, etc.)
• Facilitate virtual lab orders and coordinate diagnostic testing across national lab partners (e.g., Labcorp, MDL, etc).
• Support patients with digital intake, lab test instructions, and virtual sample collection processes.
• Review and process provider lab orders accurately within the Electronic Health Record (EHR) and telehealth platforms.
• Track lab orders and follow up to ensure timely sample collection and result delivery.
• Communicate with patients via secure messaging to provide updates, instructions, or answer lab-related questions.
• Monitor lab results and escalate abnormal findings to the clinical team for review.
• Maintain compliance with HIPAA and other regulatory standards in all digital workflows.
• Troubleshoot patient or provider issues related to lab portals or logistics.
• Collaborate with clinical, operations, and product teams to streamline and improve virtual lab workflows.

Requirements:

• Candidate must have 1 year of office experience (e.g. inventory management)
• Familiarity with lab workflows and diagnostic testing (e.g., bloodwork, STI panels, at-home testing kits).
• Strong organizational and multitasking skills in a fast-paced, remote setting.
• Excellent communication skills
• Tech-savvy and adaptable with new platforms and tools
• Passionate about innovation in healthcare and improving the patient experience.

Nice to Have:

• Experience coordinating with third-party lab vendors.
• Bilingual (Spanish) is a plus.
• Experience with at-home lab kit fulfillment or logistics.
• Comfortable using EHR systems and telehealth platforms.

Benefits:

• Health insurance
• PTO
• 401(K)
• Paid holidays
• The chance to shape the future of telehealth diagnostics

Salary: $15.00-$19.00 per hour (Applicants must be located in Dallas, TX)

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Did you follow the link below to complete your application & screening questions? https://jobs.talenthr.io/callondoc/medical-assistant-lab-operations/20
• Do you have 1 year of office experience?

Ability to Commute:

• Dallas, TX 75235 (Required)

Work Location: In person

Salary : $15 - $19