What are the responsibilities and job description for the Access DFW Trusted Agent position at DFW International Airport?
Job Overview
Under general direction, is responsible for issuing, activating, and deactivating a variety of security access media for controlled areas; capturing biometric identifiers; assisting in the completion of periodic audits of security access media and revenue; reviewing and maintaining criminal history records check (CHRC) results; communicating in writing, in person and on the telephone; and using a variety of software to maintain Airport Board records.
What you will be doing:
Reviews a variety of Access DFW applications for completeness; determines applicants’ identity and employment authorization in accordance with Federal regulations; ensures appropriate authorization is present prior to processing applications; and ensures a variety of security access media are issued and maintained in accordance with Federal regulations, Airport Board and Department of Public Safety (DPS) policies and procedures.
Oversees security training and ensures Security Identification Display Area (SIDA) badge applicants have successfully completed security training prior to SIDA badge issuance; and accurately maintains security training records.
Instructs applicants in the proper use/application of various security access media.
Receives and resolves customer issues regarding Access DFW services; periodically follows up with customers until final disposition of issues are reached; refers customer issues to the Security Access Supervisor when necessary; communicates effectively, accurately and in a courteous manner with customers in person, in writing and on the telephone.
Reviews, maintains, stores and protects Access DFW records in accordance with Federal regulations, Airport Board policies and procedures and Texas records retention laws; and prepares and arranges for the storage of Access DFW records in the Airport Board’s records storage facility.
Accurately collects fees for various security access media in accordance with the Airport Board’s current Schedule of Charges; accurately reconciles and reports Airport Board revenue collected; accurately maintains, identifies and prepares a report of billable fees; and prepares credit memoranda in accordance with Airport Board and DPS policies and procedures.
What you need:
Completion of high school curriculum or equivalent.
Two (2) years work experience that includes data entry and work in a detailed oriented position.
Two (2) years customer service experience.
Any equivalent combination of education and/or experience may be substituted for the above.
Has not been convicted of a Felony, Class A and/or Class B Misdemeanor criminal offense.
Has not been convicted of any family violence offense.
Possession of a valid Class C driver’s license.
About Us
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
