Roles and Responsibilities

• Monitor the receiving status of shipments received to ensure turnaround times are met accordingly.
• Coordinate the packing process on shipments received, based off the packing instructions from the customer.
• Coordinate the delivery of shipments to the freight forwarder once packing is complete.
• Monitor daily to ensure all delivery instructions have been given and followed in a timely manner.
• Keep close communication with customer and the packing instructions they provide.
• Assist with invoicing shipments processed on a daily basis, and making sure files are in order and have proper documentation for billing.
• Provide excellent customer service to maintain and increase customer relations.
• Knowledge of 49CFR, IATA, IMDG and other regulations as applicable.
• Perform other duties as assigned by supervisor

Qualifications and Education Requirements

• 1 - 2 years experience working as DG Specialist with Hazardous Materials or Dangerous Goods
• High school diploma or equivalent required.
• Knowledge of laws DOT, IATA, IMDG,49 CFR and other applicable regulations
• Knowledge or experience with hazardous materials and/or cargo transportation a plus
• Must Successful completion of any IATA, IMDG, and 49 CFR training courses with a minimum score of 90%
• Knowledge of C2C & Dynamics software preferred
• Basics computer skills - Microsoft Software (Excel, Word, Outlook)

DIRECT REPORTS

• This position does not have direct reports.

KNOWLEDGE SKILLS AND ABILITIES

• Excellent verbal and written communication skills
• Ability to communicate with people from all levels of education and backgrounds.
• Ability to communicate clearly via email and phone.
• Ability to initiate and maintain relationships with internal and external customers.
• Analytical and critical thinking skills
• Strategic thinking, scenario planning, and risk mitigation techniques and systems
• Must be patient and adjust to change quickly.
• Ability to work in fast paced environment with high daily pressure to meet deadlines
• Exceptional organizational skills and attention to detail
• Excellent problem solving and listening skills
• Aptitude for working independently while maintaining a team first mentality

WORKING CONDITIONS

• Able to work a varied schedule to complete projects and meet deadlines in response to changing demands.
• Able to work extended hours (scheduled and/or unscheduled, and/or weekends) as needed or required to meet established deadlines.
• Able to perform work indoors in an office environment, regardless of whether cubicle, open office or private office

PHYSICAL REQUIREMENTS

• Able to demonstrate the manual dexterity to operate a personal computer effectively.
• Able to communicate orally in a clear manner.
• Able to hear oral communication either in person or on equipment such as telephone or mobile phone.
• Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing and reviewing documents and spreadsheets.
• Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner and calculator
• Ability to lift 10 lbs. occasionally for the duration of a shift
• Ability to sit for long periods of time

Housekeeping Key Responsibilities

• Maintain cleanliness and organization in individual workspaces and shared areas.
• Follow the companys housekeeping policies and procedures during daily operations.
• Dispose of waste in designated bins and ensure materials are stored safely and properly.
• Report any unsafe or untidy conditions immediately to supervisors.
• Participate in periodic cleaning schedules as assigned.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or tasks that may be required.

ADDITIONAL NOTES
DGM provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state, or local law.