What are the responsibilities and job description for the ServiceNow Customer Service Manager Technical Lead position at Dhara Consulting Group?
Today
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Mid Level Career (5 yrs experience)
$65 - $75 per hour
No Traveling
Unspecified
Business - Support
Winter Park, FL (ON/OFF-SITE)
Job Title: 81819 - ServiceNow Customer Service Manager Technical Lead
Job Location: Orlando Florida 32825
Onsite requirements
Job Description:
Primary Skills:
Desired Skills:
Job Location: Orlando Florida 32825
Onsite requirements
- ServiceNow CSM implementation
- Configuration experience with the CSM module
- PM/Leadership
Job Description:
- Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices
- Collaborate with stakeholders to gather requirements, design, and configure the CSM module
- Coordinate with cross-functional teams, including IT, customer service, and operations
- Configure and customize ServiceNow CSM workflows, forms, and UI components
- Conduct unit testing, integration testing, and user acceptance testing (UAT)
- Troubleshoot and resolve issues during implementation and post-go-live
- Develop and maintain documentation, including technical guides and user manuals
Primary Skills:
- ServiceNow IT Service Management - 5 Years
- Project Management Skills - 5 Years
- ServiceNow Customer Service Management - 5 Years
- ServiceNow Platform Data Security/Access Controls - 3 Years
Desired Skills:
- 5 years of experience with ServiceNow platform, including implementation, configuration, and administration
- Experience implementing ServiceNow CSM module, including workflows, forms, and UI components
- Excellent project management skills, with experience leading projects from initiation to delivery
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with ability to work with cross-functional teams
- Knowledge of ServiceNow platform architecture, including data models and integration options
- Experience with scripting languages, such as JavaScript and Jelly
- Strong understanding of data security and access controls
- Experience with agile methodologies
GROUP ID: softwinc
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Salary : $65 - $75
