What are the responsibilities and job description for the Account Coordinator position at DHD Consulting?
Job Description
The duties and responsibilities of this position include, but are not limited to :
- Assisting customers of US branch with product-related questions by email and in person
- Handling claims regarding refunds or exchanges
- Processing orders are given over the phone, email, or internal ERP system
- Handling communication with customers and vendors to ensure on-time payment
- Assisting in coordinating the delivery process to meet guarantees to customers
- Managing relationships with customers
- Updating internal databases with account information
Liaise with internal teams to ensure proper pre-and post-sales service
Qualification
The following skills and qualifications are required for this position :
