What are the responsibilities and job description for the Account Management Coordinator position at Hallstar?
Overview
Hallstar Industrial is a leading provider of specialty chemistry solutions that enhance product performance.
We excel at customer and supplier focus along with technical expertise, and our collaborative culture fosters an entrepreneurial spirit, respect for others, continuous learning, personal development, honesty, and integrity.
Job Description
This role provides customer service to maintain and enhance existing business and obtain new business. You will act as a liaison between customers and Hallstar's supply chain team to ensure all customer requirements are met.
Key Accountabilities
- Process customer orders in our ERP system and provide unit price, availability, and additional information required to complete transactions.
- Establish new accounts with complete profile information.
- Coordinate transportation arrangements with internal and external logistics resources to expedite order shipment and delivery.
- Provide after-sales support to customers as needed.
- Prepare invoices and resolve discrepancies.
- Document, investigate, and resolve customer complaints.
- Provide product and technical information to customers or refer them to qualified personnel.
- Act as a focal point for customers and field sales to resolve pricing, freight, payment, product quality, or other product/service-related issues.
- Evaluate opportunities for process improvements that enhance the customer experience.
- Support sales force activities through effective communication and partnership.
